If your Milesight SG50 model meter.base is offline, here are the first steps you can follow to troubleshoot.
1. Check the LED indicator lights and follow the recommended action.
| LED label | Indication | Status | Description | Action |
|---|---|---|---|---|
| SYS | Power & System Status | Off | The power is off | Proceed to step 2 |
| Green Light | The system is powered | Expected status | ||
| Red light | System failure | Proceed to step 2 | ||
| LTE | Cellular Status | Off | SIM card is registering or failed to register | Wait 1 minute, if no change, proceed to step 2 |
| Green Light (slow blink) | SIM card has been registered and is ready for dial-up | Wait 1 minute, if no change, proceed to step 2 | ||
| Green Light (rapid blink) | SIM card has been registered and is dialing up now | Wait 1 minute, if no change, proceed to step 2 | ||
| Green Light (static) | LTE is connected | Expected status | ||
| Wi-Fi | Wi-FI Status | Off | Wifi is off | Expected status |
| Green Light (slow blink) | Wi-Fi is starting | No action required | ||
| Green Light (static) | Wifi is on | No action required |
2. Power cycle the device
- Locate the M12 battery power cable that connects to the unit (see diagram above).
- Carefully unscrew the battery power cable and disconnect it from the device.
Important: do NOT disconnect the antenna cable from the device! Doing so could damage the device.- Wait 1 minute
- Reconnect the cable and carefully screw to tighten the gland
3. Wait 1 minute and Check the indicator lights again.
You can check the status of the meter.base associated with your water system by filtering your component list to “meter.bases” on mobile or navigating to the “meter.base” tab on web. It may take up to 5 minutes after the power cycle for the device to show online in the app again.
Contact Support
If your device continues to report offline in the meter.me app after 5 minutes or has not achieved the “expected status” or “no action required” indications after the power cycle, please reach out to your installer or the Lamarr support team via the support portal: https://support.lamarr.inc or email support@meter.me