If your Mikrotik LR9 model meter.base is offline, here are the first steps you can follow to troubleshoot.
1. Ensure the meter.base is powered
There should be a black power cord coming from the bottom of the meter.base unit. Ensure this power supply is plugged into an outlet that has power.
2. Ensure the meter.base is connected to internet
There should be an ethernet cable (any color) also coming from the bottom of the meter.base unit. This ethernet cable should plug into one of the LAN ports in your router.
3. Power Cycle the meter.base
Sometimes devices simply need a reboot to begin operating correctly again. The simplest thing to try first when your meter.base is offline is a power cycle. If you have verified in steps 1 and 2 above that your device has power and the internet network is active, and the issue is not resolved, please reboot your meter.base by following these steps:
- Locate the black power cable
- Unplug from power for 30 seconds and plug back in
- Wait 5 minutes for your device to fully reboot and display as online in the meter.me app
*Please note that it may take up to 10 minutes for control motes and up to 2 hours for monitoring motes to come back online in the app after your meter.base is back online.
If a simple power cycle does not fix the issue, please proceed to step 4.
4. Check the connections to your meter.base
If the power cord was pulled or yanked, it could have separated from the power port inside the base plate. To check this, remove the meter.base back plate by removing the screw in the bottom of the device.
Ensure the power cable is seated firmly in the “power” socket. There is a dim green light that will indicate when power is active to the device.
5. Ensure the meter.base is connected to the internet
Ethernet connect: Most LR9 meter.bases are connected to the local network via an ethernet cable. If this is the case, you will see the cable connecting the meter.base and your router or network switch.
- Please verify that the ethernet cable is firmly connected on both ends.
- The amber ethernet activity light indicated in the photo will be solid or blinking with an active ethernet connection.
Wifi connect: If your meter.base does NOT have an ethernet cable connecting it to your local router or network switch, it usually means your meter.base was configured to connect to your local 2G WiFi network.
- Ensure that your 2G wifi network is active by connecting a phone or laptop to the WiFi network and attempting to browse the internet. Sometimes the networks will be labelled 2G and 5G and sometimes they can be combined as one.
If you recently changed your WiFi name or password (such as, if you recently replaced your router), please contact support@meter.me to be guided through the next steps of troubleshooting.
Contact Support
If you have followed the steps above and your meter.base is still showing offline in the app after 5 minutes, please reach out to your installer or the Lamarr support team via the support portal: https://support.lamarr.inc or email support@meter.me