Installers can utilize the signal & battery status graphs to help troubleshoot an offline mote.
For detailed instructions on how to view the signal and battery graphs, check out: Installer Tools: mote signal and battery graphs
For instructions on how to add meter.base visibility to a site, check out: meter.base Visibility
If a mote has gone offline:
- Check the mote’s signal via the web app
a. Ensure the mote had an acceptable signal before going offline.- An acceptable signal is: RSSI greater than -100 (e.g. -99, -98) and SNR greater than 0 (e.g. 2, 5).
- A gradual decrease in signal strength could indicate a mote with an antenna that has been moved or potential interference or signal blockage between the mote and meter.base
- A sudden loss of signal to a mote could indicate that the local meter.base has gone offline due to damage, being unplugged by someone on-site, or a loss of power caused by a power outage. This could also indicate an issue caused by physical damage to the mote
- An erratic change in signal levels could indicate issues with an internal component of the mote
- Check the historical battery data via the web app
a. Ensure the mote had adequate battery level before going offline- A gradual decrease in battery level could indicate a dirty and/or obstructed solar panel to the mote. The mote could also be in a position that does not receive adequate sunlight
- A rapid loss in battery level could indicate an internal issue with the mote’s battery
- An erratic change in battery levels could indicate issues with an internal component of the mote