A Guide to Organizations for Customers & End-Users
What is an Organization?
An Organization is an entity that groups users and systems together. Organizations make it easier to manage users and work with your system integrator or installers. Once you update your app and log in, you’ll see your system(s) grouped into organization(s).
To continue using the meter.me app, you must update the smartphone app to the latest version. The web app will be updated automatically.
How do I create or join an organization?
For new users, your system integrator or installer will set up your organization and system for you and then invite you. Once you log in, you can manage your organization and invite other users to join your organization.
How to check which organization you are currently using:
On the mobile app:
- Select the hamburger icon in the upper left corner of the app
- View the organization listed below the meter.me logo in your side menu bar
Example:
On the web app: The organization shown in the upper left corner of our web app is the organization you’re logged in with.
Example:
How to switch organizations
On the mobile app:
- Select the hamburger icon in the upper left corner of the app
- Select “Switch organizations”
- You’ll see a list of the organizations you’re a member of and can select one to view
Example:
On the web app:
- Select the profile icon in the upper right corner of the web app
- Select “Switch organizations”
- You’ll see a list of the organizations you’re a member of and can select one to view
Example:
What else is new?
With the transition to organizations, we’ve moved some things around to optimize your experience in the app.
- Users: While in the previous app versions, users could be added to or removed from water systems, in the new app, users are now managed within an organization.
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To manage users, on the mobile app:
- Select “View organization” >
- Select the menu icon in the upper right >
- Select “Users”
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To manager users, on the web app:
- Select the three dots in the upper right corner of your organization card
- Select “Users”
You can view user roles and permissions here: Customer Roles & Permissions in Organizations
- System settings: The system settings are now available under the menu button in the main view of each system.
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To manage system settings, on the mobile app:
- Navigate to the system you want to manage >
- In the components list, select the menu icon in the upper right corner >
- Select “System settings”
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To manage system settings, on the web app:
- Navigate to the system you want to manage >
- Select the gear icon in the upper right corner of the system view >
- Select “System details” to edit the system name, address and details or “Share water availability” to manage your share settings (if applicable).
- About meter.me:
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On the mobile app, your app version is now listed in the sidebar, and if you tap it, you’ll see some additional information about meter.me, including links to the latest Terms of Use, Privacy Policy, and Release Notes.
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On the web app, to view these details
- Select the profile icon in the upper right corner of the web app
- Select “About meter.me”
That’s about it! Once you’ve selected the organization you’ll use and the system you want to view, the app will look very familiar.
Any questions? Please reach out to us at support@meter.me