How to set up alerts

App User Guides
1

Creating a meter.me alert:

  1. Open your meter.me app.
  2. Tap the Actions tab on the bottom bar (far right).
  3. Tap the + icon in the upper left corner.
  4. Select the component you want to create an alert for (e.g., tank, well, water meter, pond, pump, valve, or a generic component).
  5. Choose the type of alert you want to create from the options provided.
  6. Fill out the necessary fields for the selected alert type (details provided below).
  7. Tap Save to create the alert.

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Types of Alerts per Component

Tank Alerts:

  • Minimum level: Alerts you when your tank drops below a defined level.
  • Maximum level: Alerts you when your tank rises above a defined level.
  • Sudden drop: Alerts you when your tank level drops by a significant percentage within a short period.

Well Alerts:

  • Minimum level: Alerts you when your well drops below a defined level.

Water Meter Alerts:

  • Usage over time: Alerts you when your water usage exceeds a specified amount (e.g., more than a certain number of gallons or liters) within a selected time frame.

Pond Alerts:

  • Minimum level: Alerts you when your pond drops below a defined level.
  • Maximum level: Alerts you when your pond rises above a defined level.

Pump/Valve Alerts:

  • Status over time: Alerts you when a pump or valve has been open or closed for longer than a specified time period.

Generic Component Alerts:

  • Minimum level: Alerts you when your component drops below a defined level.
  • Maximum level: Alerts you when your component rises above a defined level.

Level Alerts (Min and Max)

  1. Define an alert threshold
    1. This defined the level at which to trigger an alert
    2. Move the slider up and down or tap the threshold input to enter a number.
    3. Once you’ve selected the threshold you want, select Back
  2. Choose your delivery method for that alert threshold
    1. Tap Delivery
    2. Then select which delivery method(s) you want (see more on the options available below)
  3. Choose the priority level of that alert threshold
    1. Tap the priority level you want to assign to that alert threshold
    2. Options include: Okay, warning, alarm, critical
  4. Tap plus and repeat to add another alert threshold

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Sudden Drop Alert

  1. Select the Percentage
    • The percentage represents the amount the tank needs to drop to trigger the alert.
  2. Select a Time period
    • The time period represents the amount of time in which the tank level needs to drop by the defined percentage or more to trigger an alert

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Usage Over Time Alert

  1. Select the Usage
    • This can be any number of gals or liters. The amount you want to be alerted about passing through your water meter within the Time selected (see below).
  2. Select the Time
    • This is the amount of time in which the system should check for usage that exceeds what you’ve specified (see above).

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Status Over Time Alert

  1. Select the Status
    • Select whether you want to be alerted when the pump is on or off (open or closed for valves)
  2. Select a Time period
    • The time period represents the amount of time in which the pump or valve remains open or closed

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Related Questions

What is Nudge?

  • When enabled, you will receive repeated notifications if the alert condition has not been resolved by the next nudge period. The nudge periods available are daily and weekly. This option is available for Minimum level, Maximum level, and Usage over time alerts.

What is Alert On Recovery?

  • When enabled, you will be notified when the alert condition has resolved (e.g., the tank level rises above the minimum level). This option is available for Minimum level, Maximum level, and Usage over time alerts.

What is a Buffer?

  • A buffer prevents repetitive alerts about the same event by requiring the component level to reach a defined buffer level before the alert condition is considered resolved. A new alert will only be triggered if the component level recovers and then reaches the alert condition again. If it stays within the buffer range, no new alert will be triggered.

What delivery methods are available?

  • Push: Sends a push notification to your mobile phone.
  • SMS: Sends a text message alert to your device. This requires you to have entered your phone number into the app. If you haven’t, you will be prompted to do so when selecting the SMS option.
  • Email: Sends an alert to your email inbox.