How to set up alerts

App User Guides
1

This post outlines how to set up alerts using the meter.me mobile app.

To set up a meter.me alert:

  1. Open your meter.me app
  2. Select the Actions tab on the bottom bar (far right)
  3. Select Edit in the upper right corner
  4. Select + in the upper left corner
  5. Make sure the toggle at the top of the screen is set to Alert
  6. From here you’ll see a selection of alert types
  7. Select the alert type you want to set up
  8. Select the component you want the alert for
  9. Fill out the remaining fields (see specifics below)
  10. Select Save

1000×649 19.5 KB

Types of alerts per component

Tank Alerts:

  • Minimum level: alerts you when your tank drops below a certain level
  • Maximum level: alerts you when your tank rises above a certain level
  • Sudden drop: alerts you when your tank level drops too much too quickly

Well Alerts:

  • Minimum level: alerts you when your well drops below a certain level

Water Meter Alerts:

  • Usage over time: alerts you when your water usage is higher than expected (i.e. when more than a certain number of gals or liters run through your water meter in a specific amount of time).

Pond Alerts:

  • Minimum level: alerts you when your pond drops below a certain level
  • Maximum level: alerts you when your pond rises above a certain level

Generic Component Alerts

  • Minimum level: alerts you when your component drops below a certain level
  • Maximum level: alerts you when your component rises above a certain level

Level Alerts (Min and Max) Specific Alert fields

  1. Define an alert threshold
    1. This defined the level at which to trigger an alert
    2. Move the slider up and down or tap the threshold input to enter a number.
    3. Once you’ve selected the threshold you want, select Back
  2. Choose your delivery method for that alert threshold
    1. Tap Delivery
    2. Then select which delivery method(s) you want (see more on the options available below)
  3. Choose the priority level of that alert threshold
    1. Tap the priority level you want to assign to that alert threshold
    2. Options include: Okay, warning, alarm, critical
  4. Tap plus and repeat to add another alert threshold

1000×649 15.4 KB

Sudden Drop Specific Alert fields

  1. Select the Percentage
    • The percentage represents the amount the tank needs to drop to trigger the alert.
  2. Select a Time period
    • The time period represents the amount of time in which the tank level needs to drop by the defined percentage or more to trigger an alert

1000×649 6.63 KB

Usage Over Time Specific Alert fields

  1. Select the Usage
    • This can be any number of gals or liters. The amount you want to be alerted about passing through your water meter within the Time selected (see below).
  2. Select the Time
    • This is the amount of time in which the system should check for usage that exceeds what you’ve specified (see above).

1000×649 7.61 KB

Related questions:

  • What is Nudge?
    • When you enable Nudge, you will be notified again if the specified alert condition has not recovered by the next nudge period
    • The nudge period options available right now are daily and weekly
    • Right now, this option is only available for Minimum level, Maximum level, and Usage over time alerts
  • What is Alert On Recovery?
    • When you enable Alert On Recovery, we will notify you when the alert condition has recovered. For example, when the tank level has risen again above the minimum level.
    • Right now, this option is only available for Minimum level, Maximum level, and Usage over time alerts
  • What is a Buffer?
    • In short, a buffer prevents repetitive alerts about the same event.
    • Under normal conditions, component levels can fluctuate in small amounts. If the level is near an alert level, these fluctuations may cause repeated alerts about the same event.
    • When a buffer is defined, the component level must reach the buffer level before the alert condition is considered recovered. Another alert can only be triggered if the component level recovers and then reaches the alert condition again. If it stays within the buffer range, a new alert will not be triggered.
  • What delivery methods are available?
    • Push: sends a push alert on your mobile phone
    • SMS: send a text message alert to your device(s)
      • SMS or text message alerts are only available if you’ve entered your phone number into the app. If you have not, you will be prompted to do so when you select the SMS option.
    • Email: sends an alert to your email inbox