Definitions:
Component: refers to a physical part of a water system that is being monitored by the meter.me system (e.g., tank, well, water meter)
Mote: refers to a communication device that collects information from a monitored component and sends that information to the meter.me server.
Role
Please ensure your user is set up with an “Installer” Role on the applicable water system. An “installer” role is required to add, edit, swap, or remove motes or components on a meter.me system. Another user with an “Owner” or “Installer” Role on the system can add you as an “Installer” Role if needed.
As an Installer, you can remove a component by doing the following:
- Log in to the meter.me web app: web.meter.me
- Select the system with the component you want to remove
- Under Devices, select Components
- Find the component in the list
- Select the three dots on the right-hand side of that component
- Select Remove
a. You will be asked if you’re sure you’d like to do this. Select Yes
Please note that removing a component from a system will remove access to that component’s information on the web app and the mobile app for all users. This includes the removal of access to the historical data for that component. Use the swap mote function to replace a component’s mote without losing any of the component’s information and data.