For some reason, when I try to pull up details of one particular well the Meter.Me app fails and brings me to my home screen. This does not happen with any other well or tank I monitor. I monitor multiple sites, and the app functions normally for every other tank, including another well and tank within the same site. The app only fails when I check on one particular well.
Hello Alec!
Sorry to hear you’re having trouble accessing one of your well components. To address this issue, please contact support@meter.me and be sure to include:
- System name
- Name of the component that you are trying to access
- App version (menu button > About meter.me > App Version)
Providing this information will enable our team to identify the issue and come up with a solution.