Meter.Me app fails when I check on one particular well

For some reason, when I try to pull up details of one particular well the Meter.Me app fails and brings me to my home screen. This does not happen with any other well or tank I monitor. I monitor multiple sites, and the app functions normally for every other tank, including another well and tank within the same site. The app only fails when I check on one particular well.

Hello Alec!

Sorry to hear you’re having trouble accessing one of your well components. To address this issue, please contact and be sure to include:

  • System name
  • Name of the component that you are trying to access
  • App version (menu button > About > App Version)

Providing this information will enable our team to identify the issue and come up with a solution.