Reset your password

App User Guides
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Here are the instructions to reset your password for the meter.me mobile/web app.

Mobile app instructions
If you’re logged into the app:

  1. Open the menu by selecting the icon in the upper left corner of your screen.
  2. Select Account
  3. At the bottom of the screen, select Reset Password > Reset
  4. You’ll see a message confirming that a reset password link has been sent to you
  5. Open your email and select the link in the reset password email you’ll receive from support@meter.me
  6. Enter your new password and click Save

If you’re not logged in to the app:

  1. Open the app
  2. Then, select the Login button
  3. Enter your email address for your app account and click Next
  4. At the bottom of the screen, select the link to Reset Password
    • You’ll see a message confirming that a reset password link has been sent to you
  5. Open your email and select the link in the reset password email you’ll receive from support@meter.me
  6. Enter your new password and click Save
    • Your password must be a minimum of 12 characters in length
    • Password must contain at least one of each: Upper and lowercase letter, number, and special character

That’s it! :tada: You can now return to the app and log in with your new password.

If you want to log in without a password, you can do so using a login link. Click here to learn how.

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