Can’t log in to the app?

[mitchell]

1. First, make sure you have downloaded the latest app version:

• Use the following link for the iPhone app
• Use the following link for the Android app

2. Next, have you been invited to the app? If so, enter the email that received the invite into the email field on the login screen.

• If you can’t find your invite email check out our article: Can’t find the email with the invite for the app?
• If this is your first time logging in to the app, check out our article: Log in with Multi-factor- Authentication (MFA)

3. Enter your password if you set one up in your initial login

• If you receive a wrong password error or need to set up a password, use the reset password option and try again. The reset password button is on the bottom center of the login screen. For more details, check out our article: Reset your password

5. Alternatively, you can use the magic link to log in. Check out our article: Log in with Magic Link.

• If you are trying to use the magic link, but the magic link won’t work, check out our post: Magic link isn’t working?

7. If you are still running into issues, reach out to support@meter.me and our team will help you log in.