Invite other users to your system

App User Guides
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You must be an Owner or Installer on a system to invite other users. If you have the Owner or Installer role, you can invite users to your system by doing the following:

Using the mobile app

  1. Login to your account
    • If you have more than one system, select the system you want to add a user to
  2. Select the menu icon in the upper left corner of the app
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  3. Select System Settings
  4. Select Users
  5. Select Invite in the upper left corner
  6. Enter the user’s email
  7. Select their role (see below for more on the available roles)
  8. Click Send Invite

The user will receive an invite email to their email address with instructions on how to download the app and log in. You can return to the users list to edit or remove users anytime.

Using web.meter.me

  1. Login to your account
  2. Select the System you want to add a user to
  3. In the sidebar, under that system, select Users
  4. Select the Invite User button
    1. Enter the user’s email and click next
    2. If known, enter the user’s name
    3. Select their role (see below for more on the available roles)
  5. Click Send Invite by Email

The user will receive an invite email to their email address with instructions on how to download the app and log in. You can return to the users list to edit or remove users anytime.

Permissions and Roles

  • Installer: The installer role maintains all the permissions it had before, namely the ability to add devices to a water system. Installers cannot allow or deny sharing water system resource information or cancel an account.
  • Owner: Multiple users on a system may be assigned an “owner” role. Users with an “owner” role can allow or deny sharing the water system resource information in locations where meter.me app is integrated with local fire agencies as well as cancel their water system account
  • Manager: The manager role has all the same permissions as the owner, except that it cannot allow or deny sharing water system resource information or cancel an account
  • Operator: This role caters specifically to users of systems that require access to remote pump or valve operations. This role is able to view and operate devices but not administrate the system.
  • View-Only: This role can view the system and its components, generate CSV reports, and manage their own alerts. They cannot control or edit any part of the system.
    • Any user assigned a User or Admin role before April 2024 will now be assigned the new View-Only role.